In today’s business climate, your customers are mobile, connected and social. They are looking to connect with your business in new and powerful ways.
Customers are expected more from companies. The business value and risk are real. It is no longer about how fast a business can respond to a customer, it is about How Well.
Every department in an organization has a responsibility to the customer, but those who field incoming client communication play a powerful role in providing superior. Like the eService (Web, Social and Chat), it is projected to grow 53% by next year.
As the demand from customer change fast, companies are responding quicker than ever to their customers complaints. There about 84% of social media use is geared towards improving customer service. [Via]